Shipping policy
IdaGrow Marketplace Shipping Policy
Effective Date: Aug 1, 2026
Independent Sellers
IdaGrow is an online marketplace connecting customers with independent Idaho businesses. Products purchased through IdaGrow are sold, packaged, and shipped by individual sellers—not by IdaGrow.
Each seller is responsible for:
Shipping their own orders
Selecting shipping carriers
Establishing shipping rates
Processing orders within their stated handling times
Providing tracking information when applicable
Ensuring products are packaged securely for transit
Seller Shipping Policies
Every seller is responsible for maintaining a clear shipping policy on their storefront or product listings.
Shipping policies should include, when applicable:
Processing or handling time
Available shipping methods
Estimated delivery times
Shipping rates
Domestic and international shipping availability
Any shipping restrictions
Customers are encouraged to review a seller's shipping information before placing an order.
Order Processing
Each seller determines their own order processing times.
Orders are typically shipped within the timeframe stated on the seller's product listing or storefront. Processing times may vary depending on the nature of the products being sold.
Shipping Delays
Delivery estimates are provided by the seller and shipping carrier and are not guaranteed.
IdaGrow is not responsible for delays caused by:
Weather
Carrier delays
Holidays
Customs processing
Incorrect shipping information provided by the customer
Other events outside the seller's or IdaGrow's control
Lost or Damaged Shipments
If your package is lost, damaged, or arrives with missing items, please contact the seller directly.
The seller is responsible for working with the shipping carrier and assisting customers in resolving shipping-related issues.
Incorrect Shipping Address
Customers are responsible for providing an accurate shipping address at checkout.
If an incorrect address is submitted, customers should contact the seller immediately. While sellers may be able to update shipping information before an order is dispatched, changes cannot be guaranteed once an order has shipped.
Shipping Questions
Questions regarding shipping costs, delivery estimates, order status, or package tracking should be directed to the individual seller.
IdaGrow's Role
While IdaGrow provides the marketplace that connects customers with Idaho businesses, IdaGrow does not package, ship, or deliver products.
If a shipping issue cannot be resolved directly with a seller, customers may contact IdaGrow. Although IdaGrow is not responsible for fulfilling orders, we may review marketplace policy compliance and work with both parties to help facilitate a resolution when appropriate.
Our Commitment
IdaGrow exists to support Idaho's makers, artists, and small businesses while providing customers with a trusted marketplace to discover exceptional products.
We encourage transparent shipping practices, timely communication, and excellent customer service from every seller. By fostering clear expectations and accountability, we aim to create a positive shopping experience for both customers and the businesses that call Idaho home.