Refund policy

Marketplace Returns Policy

Independent Sellers

IdaGrow is an online marketplace connecting customers with independent Idaho businesses. Products purchased through IdaGrow are sold and fulfilled by individual sellers, not by IdaGrow.

Each seller is responsible for:

  • Their own return policy

  • Exchanges

  • Refunds

  • Product warranties (if offered)

  • Customer service related to their products

Seller Return Policies

Every seller must clearly display their return policy on their storefront or product listings.

Customers should review a seller's return policy before making a purchase.

If You Need a Return

If you wish to return an item:

  1. Contact the seller directly.

  2. Follow the seller's return instructions.

  3. If the seller approves the return, ship the item according to their instructions.

Damaged or Incorrect Items

If an item arrives damaged, defective, or significantly different from its description, contact the seller as soon as possible.

Most issues can be resolved directly with the seller.

If a Resolution Cannot Be Reached

If you are unable to resolve an issue with a seller, you may contact IdaGrow.

While IdaGrow is not the seller of record, we may review the situation and, at our discretion:

  • Help facilitate communication

  • Review marketplace policy compliance

  • Take action against sellers who repeatedly violate marketplace standards

IdaGrow does not guarantee refunds but is committed to maintaining a trustworthy marketplace.

Seller Requirements

As part of selling on IdaGrow, sellers must:

  • Publish a clear return policy.

  • Respond to customer inquiries promptly.

  • Handle approved returns in a timely manner.

  • Comply with applicable consumer protection laws.

Failure to do so may result in account review or removal from the marketplace.